What requirements exist when placing a Redemption Order?
When placing a Redeem order, please keep in mind:
Your legal billing and shipping address must be on file. To enter your legal and shipping addresses, visit My Account > Settings > Profile.
Your account must be verified. To verify your account, visit My Account > Settings > Verification and complete the required steps. The verification process takes approximately 3 business days.
Once your order is approved, it will be shipped to your verified address. If you’d like to update this address, you can do so at any time by visiting My Account > Settings > Profile.
The funds you wish to use must be eligible for Redemption Orders. Funds will not be available for redemption until the digital metals are sold back to CyberMetals. Additionally, certain funding methods require a holding period before the funds can be used to redeem. Once those holding periods expire, the funds are available for redemption. See table below for holding periods.
Once funds are eligible for redemption, funds are calculated by taking the current cash balance value of your account and subtracting Market Loss Fees or Shortage Settlement Fees levied on the account, if any. The end result equals the amount you currently have eligible for redemption.
